Thank you for shopping with ORRO Light. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders placed on weekends or holidays will be processed on the next business day. Processing times may be longer during holidays, product launches, promotions, or periods of high order volume.

Once your order ships, you will receive a confirmation email with tracking information, when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

Any available free-shipping offers, discounts, or promotional shipping rates will be shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard shipping typically takes approximately 3–7 business days.

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, high shipping volume, or other circumstances outside our control.

Shipping Locations

We currently ship to addresses within [the United States].

We do not currently ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations unless otherwise stated at checkout.

Order Tracking

When your order ships, you will receive an email containing your tracking details.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at info@orrolight.com. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

ORRO Light is not responsible for orders delivered to an address entered incorrectly by the customer.

Delayed or Missing Packages

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If your order appears to be lost or has not arrived within a reasonable period, contact us at info@orrolight.com with your name and order number. We will review the tracking information and help determine the next steps.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it:

• Check around the delivery location.
• Ask household members or neighbors whether they accepted it.
• Contact the shipping carrier for additional delivery details.

If you are still unable to locate the package, contact us at info@orrolight.com.

Damaged Packages

Please inspect your order when it arrives.

If your package or item arrives damaged, contact us as soon as possible at info@orrolight.com. Include your order number, a description of the issue, and clear photographs of the product and packaging.

Please keep all original packaging until the issue has been reviewed.

Returned or Refused Packages

Orders returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package may be subject to additional shipping charges.

Original shipping fees may not be refundable.

Contact Us

For questions about shipping or delivery, contact:

ORRO Light
Email: info@orrolight.com

Replace the bracketed details before publishing, especially the processing time, delivery estimate, and shipping locations.

For educational purposes only. This provides general information and is not legal advice.